Patient Scheduling
Schedule, confirm, cancel and reschedule visits while keeping calendars, reminders and telehealth appointments organized.
Professional Virtual Medical Assistants for
Administrative Support & Practice Operations
Virtual Mojoe provides virtual medical assistant services for healthcare practices that need reliable support with patient scheduling, calls and messages, insurance verification, EHR and medical records administration, referrals, follow-up, telehealth coordination and day-to-day back-office workflows. Your medical virtual assistant works remotely inside the systems and processes you approve, with responsibilities built around your practice, providers, patients and operating hours.
Security and access
Secure Remote Scribing
For PHI
Remote medical scribing involves protected health information, so the workflow is built around applicable HIPAA privacy and security requirements, approved access and minimum-necessary permissions from the start.
Before your scribe begins, the engagement defines approved EHR systems, authentication, secure communication methods, access controls, and how user access is reviewed and removed when something changes.
Built around your practice
One Remote Role Built Around Your Practice
A virtual medical assistant, also called a medical virtual assistant or healthcare virtual assistant, is a remote healthcare support professional focused on administrative and operational work for medical practices.
Unlike a general virtual assistant, the role can operate inside healthcare-specific workflows involving patients, providers, insurance payers, EHR or EMR systems, practice management software, medical records and protected health information. The role is scoped around the work you actually need completed rather than a generic task list. That is why our virtual assistants specialize in:
Built for How You Actually Work
What Can a Virtual Medical Assistant Handle?
Patient Calls and Intake
Coordinate calls, voicemail, patient messages and intake, routing clinical questions to the appropriate staff.
Insurance Verification
Check patient eligibility and coverage, document results and flag insurance issues for staff review.
EHR and Records
Update patient records, organize documents, prepare charts and keep practice information current.
Referrals and Back-Office
Manage referrals, inboxes, faxes, forms and recurring coordination across patients and care teams.
Patient Follow-Up
Coordinate non-clinical follow-ups, return visits, administrative reminders and outstanding tasks.
Support for Revenue Cycle
Administration
A virtual medical assistant may also support administrative parts of the revenue cycle when those responsibilities are included in the role. This can include insurance follow-up, status checks, document collection, patient statement support, payment-related communication and keeping billing work queues organized.
A clear path from need to support
How Virtual Medical Assistant Services Work
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01
Map the Administrative Workload
We start with the work consuming your team’s time: scheduling, calls, patient messages, insurance, records, referrals, follow-up, billing administration and the systems involved.
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02
Define the Role
We determine what the assistant should own, what remains with your in-office or clinical staff, which issues require escalation and what systems the assistant needs to access.
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03
Match the Assistant to the Workflow
The role is matched around your healthcare environment, communication needs, working hours, systems and required experience.
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04
Integrate the Assistant Into Your Practice
Access, SOPs, communication channels, task ownership, handoffs and escalation paths are defined before the assistant takes regular responsibility for the workflow.
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05
Review and Refine
Responsibilities can be adjusted as workload, patient volume and practice requirements change.
A better fit for your day-to-day
Works Inside Your Existing Healthcare Systems
Your medical virtual assistant should fit your practice instead of forcing your team into another disconnected workflow. During onboarding, we will define what our assistants can access, which tasks they can complete, what information they can view, how exceptions are escalated and how access is changed or removed.
Our Assistants Work Flawlessly
With Systems Such As
Privacy is part of the workflow
HIPAA, PHI and Secure Remote Healthcare Support
Virtual medical assistants may work with protected health information (PHI), which makes privacy, security and controlled access part of the operating model.
End-to-End HIPAA Alignment
We look beyond job titles to address the entire operational environment, including organization structures, agreements, workforce policies, access controls, secure systems, and PHI handling.
Structured Access & Role-Based Workflows
We establish clear workflows that define exactly who accesses patient information, what data is necessary for the role, how identity is authenticated, and how permissions are managed, reviewed, or revoked.
Business Associate Agreements
Where required by the service relationship, we ensure appropriate BAAs are executed before any PHI access begins.
The right kind of support
Virtual Medical Assistant Vs
Other Healthcare Support Roles
At Virtual Mojoe, we provide specialized virtual support roles tailored directly to the specific bottlenecks in your practice.
Virtual Medical Assistants
We provide comprehensive administrative and operational support, handling scheduling, patient calls, insurance verification, medical records, follow-ups, and overall practice coordination.
Learn More
Virtual Medical Scribes
We provide dedicated documentation specialists focused entirely on real-time patient encounter charting, structured clinical notes, and provider documentation workflows.
Learn More
Virtual Medical Receptionists
We provide front-office coordination focused on managing incoming calls, patient appointment scheduling, messaging, and intake.
Learn More
Medical Billers & Coders
We provide revenue-cycle specialists who own claims processing, medical coding, payment posting, and billing operations.
Learn MoreDesigned for healthcare teams
Who Should Hire a Virtual Medical Assistant?
Virtual medical assistant services work best for practices where administrative demand has outpaced staff capacity to manage it. This includes:
Small practices where staff are covering multiple admin roles
Multi-provider clinics with high appointment and messaging volumes
Specialty practices with recurring insurance or referral workflows
Telehealth providers needing remote patient-access support
Practices with patient intake, inbox, and documentation backlogs
Growing teams that need dependable day-to-day operations support
Independent clinics looking to reduce front-desk pressure
Busy practices that need consistent follow-up and referral tracking
A partner for the whole workflow
Why Hire Through Virtual Mojoe?
Your practice does not need another generic VA who simply waits for tasks. The goal is to build a healthcare support role around your existing operation. Virtual Mojoe focuses on healthcare-oriented role matching, workflow and system alignment, defined responsibilities, escalation paths, ongoing account support and the ability to adjust the role as your practice changes.
500+Successful Projects
98%Client Satisfaction
15+Years of Expertise
250+Corporate Partners
Pricing
How Much Does a Virtual Medical Assistant Cost?
Virtual medical assistant pricing depends on the role you need. When comparing virtual medical assistant companies, compare the complete service model, not the hourly rate alone. The lowest hourly number may represent a different level of training, management, coverage, backup or healthcare experience.
Factors that Impact the Overall Pricing
- Required coverage and working hours
- Real-time vs post-visit scribing
- Encounter volume
- Specialty complexity
- Experience requirements
- EHR workflow
Need a price tailored to your practice?
Let’s discuss your needs and scope the best quote.
Testimonials
What Providers Say
“Managing incoming call volumes and patient portal messages across four providers was creating major phone delays and staff burnout. Our virtual assistant stepped in to manage appointment scheduling, call routing, and follow-ups directly in our EHR. Our practice no-show rate dropped by 30% and our local staff can finally focus on in-person care.”
Dr. David Sterling MDInternal Medicine, Atlanta, Georgia
“Our front desk was constantly bogged down trying to manually verify insurance eligibility and clear pre-visit coverage issues. Bringing on a virtual medical assistant through Virtual Mojoe streamlined our entire pre-visit workflow and EHR updates. It eliminated our administrative backlog and saved our staff over fifteen hours every week.”
Dr. Sarah Lin MDFamily Medicine, Austin, Texas“Referral tracking, record requests, and inbox management were major bottlenecks that delayed specialist care for our patients. Our Virtual Mojoe assistant seamlessly took over our document indexing, referral follow-ups, and back-office task queues. Records are now prepped and ready before every consult, saving us hours of daily administrative overhead.”
Dr. Julian Ross DOCardiology, Chicago, IllinoisA few useful answers
Frequently Asked Questions
Q1. What does a virtual medical assistant do?
A virtual medical assistant supports administrative and operational work such as scheduling, patient calls and messages, insurance verification, records administration, referrals, follow-up, and telehealth coordination.
Q2. What is another name for a virtual medical assistant?
The role is also called a medical virtual assistant or healthcare virtual assistant.
Q3. Is a virtual medical assistant different from a regular virtual assistant?
Yes. A virtual medical assistant focuses on healthcare workflows, including patient coordination, EHR systems, insurance, medical records and practice administration.
Q4. Can a virtual medical assistant work with our EHR or practice management system?
Yes. Approved systems, permissions, task ownership and escalation paths are defined with your practice before work begins.
Q5. Can a virtual medical assistant verify insurance?
Yes. An assistant can verify eligibility and coverage, document results, update your practice system and flag issues for staff review.
Q6. Can a virtual medical assistant manage scheduling and patient calls?
Yes. The role can handle appointment coordination, confirmations, reminders, calls, voicemail and patient messages, with clinical questions escalated to your team.
Q7. Can a virtual medical assistant help with medical billing?
An assistant can support administrative billing tasks such as insurance follow-up, document collection and billing work queues when included in the role.
Q8. Is a virtual medical assistant the same as a virtual medical scribe?
A virtual medical assistant focuses on administrative and operational support. A virtual medical scribe focuses on clinical documentation and provider charting.
Q9. Is a virtual medical assistant the same as a virtual medical scribe?
The roles serve different needs. Your practice can scope administrative support, medical scribing or a combination of approved responsibilities.
Q10. How much does a virtual medical assistant cost?
Pricing depends on role scope, coverage, training, management and healthcare experience. Request a consultation for a quote tailored to your practice.
PROFESSIONAL MEDICAL VAS AWAITS YOUR CALL
Reduce the Administrative Load on Your Practice
We’ll help you define a virtual medical assistant role
around the way your practice actually works.