Patient Scheduling
Coordinate appointments, confirmations, cancellations and rescheduling in the calendar and communication tools your practice approves.
Virtual Medical Assistants for Your Practice
Give your staff more room to focus on patients. A Virtual Mojoe medical assistant can support the administrative work behind a busy practice, including scheduling, patient calls and messages, insurance eligibility checks, referrals, records organization and follow-up. We define the role around the tasks, systems, hours and escalation rules your practice approves. Clinical decisions and provider sign-off stay with your licensed team.
Security and access
Controlled Access for Remote Practice Support
A virtual medical assistant may need access to patient and practice information to complete approved administrative tasks. Before work begins, define the systems the assistant may use, the information needed for the role, the authentication method, and the issues that must be escalated to your staff.
Access should follow your practice's privacy and security requirements. Agree on how permissions are reviewed or removed when duties change or the engagement ends. Confirm any required agreements and safeguards before protected health information is shared.
Built around your practice
One Remote Role Built Around Your Practice
A virtual medical assistant is a remote team member focused on the administrative work that keeps a medical practice moving. The role can include appointment coordination, patient communication, eligibility checks, referral tracking, records administration and follow-up, depending on your approved scope.
Start with the bottleneck your staff faces today. Define the assistant's tasks, working hours, systems, handoffs and escalation path, then decide which work must remain with your clinical or in-office team.
Built for How You Actually Work
What Can a Virtual Medical Assistant Handle?
Patient Calls and Intake
Handle routine calls, voicemail and intake information using your scripts and routing rules. Escalate clinical questions to the appropriate team member.
Insurance Verification
Check eligibility and coverage information, record the results and flag items that need payer or staff follow-up. Final coverage and authorization decisions remain with the responsible parties.
EHR and Records
Organize documents and update approved administrative fields in your EHR or practice management system. Define permissions and review requirements before access begins.
Referrals and Back-Office
Track referral requests, inbox items, forms and recurring coordination tasks so fewer administrative steps are left unresolved.
Patient Follow-Up
Coordinate non-clinical reminders and outstanding administrative tasks according to your practice's timing, consent and escalation rules.
Support for Revenue Cycle
Administration
When included in the role, a virtual medical assistant can help organize the administrative work around billing: collecting missing information, tracking insurance follow-up, updating work queues and routing patient account questions to your billing team. Claims submission, coding and payment decisions should be assigned only to staff qualified and authorized for those responsibilities.
A clear path from need to support
How Virtual Medical Assistant Services Work
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01
Map the workload
Identify the calls, scheduling, insurance, records, referrals and follow-up tasks that consume your team's time. Note their volume, timing and current owner.
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02
Define responsibilities
Agree on what the assistant may do, what stays with clinical or billing staff, which systems are required and when an issue must be escalated.
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03
Match the role to the practice
Review the experience, schedule, communication needs and workflow fit required for the position before selecting the right support model.
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04
Set up the workflow
Document approved access, task instructions, communication channels, handoffs and a process for correcting errors before routine work starts.
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05
Review and adjust
Review the work with your team and refine the role when patient volume, staffing or practice priorities change.
A better fit for your day-to-day
Works Inside Your Existing Healthcare Systems
Your assistant should work within the tools and rules your practice already uses. During setup, identify each approved system, the tasks to complete in it, the level of access needed and who reviews the work. Confirm any platform-specific experience during matching; a general system category is not a claim of a certified integration.
Systems and workflows to discuss during setup
Privacy is part of the workflow
HIPAA, PHI and Secure Remote Healthcare Support
Some administrative tasks involve protected health information. The scope of work, access and safeguards must be defined with your practice before those tasks begin.
Privacy and security requirements
Review which patient information the role needs, where it may be accessed and how your practice's policies apply to the work.
Approved access and escalation
Define individual credentials, role-based permissions, approved communication channels, and the steps for reporting or escalating a concern.
Business Associate Agreements
Determine whether a Business Associate Agreement or other contractual safeguards are required for the relationship and complete them before relevant PHI access begins.
The right kind of support
Virtual Medical Assistant Vs
Other Healthcare Support Roles
Choose the role based on the work that is piling up. Administrative coordination, clinical documentation, front-desk coverage and specialist billing are different responsibilities, even when they touch the same patient journey.
Virtual Medical Assistants
Best suited to broad administrative support: scheduling, patient calls, eligibility checks, referrals, records organization and follow-up.
Learn More
Virtual Medical Scribes
Focused on provider-directed clinical documentation: encounter notes, chart preparation and EHR entries for provider review.
Learn More
Virtual Medical Receptionists
Focused on front-desk communication: inbound calls, appointment requests, messages and routine intake.
Learn More
Medical Billers & Coders
Focused on specialized revenue-cycle work such as coding, claims and payment posting where the assigned team has the necessary qualifications and authorization.
Learn MoreDesigned for healthcare teams
Who Should Hire a Virtual Medical Assistant?
Virtual medical assistant services work best for practices where administrative demand has outpaced staff capacity to manage it. This includes:
Small practices where staff are covering multiple admin roles
Multi-provider clinics with high appointment and messaging volumes
Specialty practices with recurring insurance or referral workflows
Telehealth providers needing remote patient-access support
Practices with patient intake, inbox and records-administration backlogs
Growing teams that need dependable day-to-day operations support
Independent clinics looking to reduce front-desk pressure
Busy practices that need consistent follow-up and referral tracking
A partner for the whole workflow
Why Hire Through Virtual Mojoe?
The right assistant starts with a clear job description, not a list of unrelated tasks. We work with your practice to define the workload, systems, schedule, handoffs and escalation rules before the role begins. During your consultation, ask how matching, supervision, absence coverage and changes to the role will work for your specific engagement.
Pricing
How Much Does a Virtual Medical Assistant Cost?
The cost depends on the administrative work you need covered and the support model agreed for your practice. A useful quote should state the expected hours, included tasks, required systems, supervision, start-up work and any terms for changing or ending the engagement. Ask for the full scope so you can compare the cost with your current staffing and workload.
Factors that affect your quote
- Weekly coverage hours and time zone
- Call, scheduling and message volume
- Number of providers and locations supported
- Insurance, referral and records responsibilities
- Required experience and system familiarity
- Oversight, onboarding and absence coverage included in the agreement
Tell us which tasks are slowing your team down.
We will scope the role and explain the applicable price and terms before you decide.
A few useful answers
Frequently Asked Questions
Q1. What does a virtual medical assistant do?
A virtual medical assistant supports administrative and operational work such as scheduling, patient calls and messages, insurance verification, records administration, referrals, follow-up, and telehealth coordination.
Q2. What is another name for a virtual medical assistant?
The role is also called a medical virtual assistant or healthcare virtual assistant.
Q3. Is a virtual medical assistant different from a regular virtual assistant?
Yes. A virtual medical assistant focuses on healthcare workflows, including patient coordination, EHR systems, insurance, medical records and practice administration.
Q4. Can a virtual medical assistant work with our EHR or practice management system?
Yes. Approved systems, permissions, task ownership and escalation paths are defined with your practice before work begins.
Q5. Can a virtual medical assistant verify insurance?
Yes. An assistant can verify eligibility and coverage, document results, update your practice system and flag issues for staff review.
Q6. Can a virtual medical assistant manage scheduling and patient calls?
Yes. The role can handle appointment coordination, confirmations, reminders, calls, voicemail and patient messages, with clinical questions escalated to your team.
Q7. Can a virtual medical assistant help with medical billing?
An assistant can support administrative billing tasks such as insurance follow-up, document collection and billing work queues when included in the role.
Q8. Is a virtual medical assistant the same as a virtual medical scribe?
No. A virtual medical assistant focuses on administrative and operational tasks such as scheduling, calls, eligibility checks and referrals. A virtual medical scribe focuses on encounter documentation and chart preparation for provider review. If both workloads need support, discuss them as separate responsibilities during the consultation.
Q9. How is the cost of a virtual medical assistant determined?
Pricing depends on the approved responsibilities, hours, required experience and support arrangements. Request a scoped quote that explains what is included and how the agreement can change.
PROFESSIONAL MEDICAL VAS AWAITS YOUR CALL
Reduce the Administrative Load on Your Practice
We’ll help you define a virtual medical assistant role
around the way your practice actually works.